Write and organize answers
Create formatted articles with a title, summary and category. Search and filter the library to find the guidance you need.
Back to featuresKnowledge base
Shared answers
Keep useful answers within reach
Turn repeat answers and working instructions into articles your team can find and reuse, with a separate choice about what clients can read.
Link guidance to the work
Attach knowledge articles to conversations, tasks and projects so the relevant instructions stay with the record.
Choose what clients can read
Keep articles internal or publish them to the client portal. Authorized portal users can search and open published articles.
Review history and feedback
Review article version history as guidance changes. Portal readers can leave a rating and comment on published articles.
Works with
Continue the work across UnifyDesk product areas.