Changelog
Selected changes you can see in the product, grouped by the date they were released, newest first.
Resume your team setup
Owners can create the first workspace, invite teammates and optionally connect a mailbox through a setup flow that resumes saved progress.
Choose which notifications you receive
Notification settings provide a switch for each notification kind the app sends.
Time and detail tables fit phone screens
My time, timesheet approvals, detail tabs, portfolio and log tables stack their content on narrow screens.
Reply from a mailbox that can send
The reply composer lists only mailboxes that can send messages.
Replies to closed tickets follow your reopen policy
Email replies to tickets originally created manually or through the portal now follow the configured reopen and late-reply rules.
More complete, readable imported email
Microsoft 365 HTML messages keep their full text instead of a short preview. Gmail message parts use their declared character set.
Recover pages after an update
When an update has replaced a page’s downloaded code, the app tries one reload and shows guidance if the page still cannot load.
Clearer keyboard navigation in the portal
Closing portal dialogs returns focus to the control that opened them. Survey completion is announced and its heading receives focus.
Choose a custom snooze date from the conversation header
The header snooze action includes a custom date and retains its draft and recovery controls.
Choose where your workday starts
My profile offers a personal start page. Workspace administrators can choose from the supported pages for the workspace default.
Review your signed-in sessions
Members can inspect their active sessions and revoke sessions they no longer need.
Quick snooze choices alongside a custom date
Conversation snoozing offers quick presets as well as a custom date, while keeping unsaved edits visible.
Clients can save their article feedback
Portal contacts can save and recover their own knowledge article ratings and comments, with a warning before leaving unsent feedback.
Accepted quote pricing carries through to billing
Quote-derived contracts use accepted pricing lines for billing. Invoice and quote PDFs, emails and portal lines retain the accepted unit-price precision.
More room for daily work
Staff pages use compact spacing and full-width layouts, with clearer action placement.
Invoice line edits and credit rounding corrected
Invoice line edits save correctly, and credit allocations use corrected rounding.
Quote line editing repaired
The quote line editor correctly handles changes to quote items.
Editable starter content
Teams can edit starter catalogs and explicitly restore defaults while preserving their existing edits and deletions.
New accounts start with their trial
Account setup now initializes the trial so new teams can reach their settings.
Customer portal provider sign-in
The portal supports configured OpenID Connect sign-in and email-link recovery.
More usable actions on small screens
Staff page actions are available on mobile layouts, with more consistent forms and lists.