Bring mailboxes together
Connect Microsoft 365 or Google Workspace mailboxes to bring email threads into a shared inbox. Provider credentials and administrator consent are part of setup.
Back to featuresShared inbox and ticketing
Client requests
Give every request a clear next step
Bring connected email and portal requests into conversations your team can assign, prioritize and follow through to resolution, with the client record close at hand.
Make ownership clear
Assign each request to the right person and set its status and priority. Link conversations to the company, contact or asset involved.
Track service deadlines
Configure SLA policies for first response and resolution, with business hours and pause rules. Follow deadlines and breach notifications as work progresses.
Keep useful views close
Filter the queue by status, priority, assignee or tags. Save views for the work you return to regularly.
Learn from customer feedback
Configure customer-satisfaction surveys after ticket completion. Review ratings and CSAT reports to see where service can improve.
Works with
Continue the work across UnifyDesk product areas.
Integrations
Microsoft 365
Available
Manage connected Microsoft mailboxes as shared conversations.
Google Workspace
Available
Bring connected Gmail mailboxes into the shared inbox.