Keep the details together
Record asset type, serial number, manufacturer and model. Add notes for the information your team needs during support.
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Client equipment
Know which asset a request is about
Keep a practical record of the equipment your team supports. Connect assets to clients and tickets so the next person can understand what is involved.
Know where an asset belongs
Link an asset to a company, contact or assigned staff member. Record its location alongside the client details.
Track lifecycle dates and status
Maintain purchase and warranty dates, and statuses such as active, in repair or retired. Filter the asset list to focus on the records you need.
Connect equipment to requests
Link assets to conversations and review the equipment involved in a ticket. Keep support context with the request.
Works with
Continue the work across UnifyDesk product areas.