Back to comparisonsUnifyDesk vs Freshdesk
UnifyDesk vs Freshdesk
UnifyDesk brings client requests through to invoices; Freshdesk fits support teams looking for Freddy AI Agent and SSO in its listed plans.
| Category | UnifyDesk | Freshdesk |
|---|---|---|
| Price and billing period | Standard USD 39, Business USD 59 and Enterprise USD 79 per user per month, billed monthly. Enterprise: 3-seat minimum. | Growth: USD 19, Pro: USD 55, Enterprise: USD 89 per agent per month, billed annually. Monthly-billed prices are not shown in the checked source. Copilot add-on: USD 29 per agent per month on Pro and Enterprise. |
| What is included | Shared inbox and tickets, SLA policies with business hours, client portal, time and expenses, contracts, quotes, invoices and Stripe payments (with Stripe configured), projects, knowledge base, assets and reports. | Growth, Pro and Enterprise include Freddy AI Agent (first 500 sessions) and SSO. |
| Hosting location | OVHcloud in Beauharnois, Quebec, Canada. | Confirm with the vendor. |
| Languages | Website and legal pages in English and French (Québec). App in English; French version coming. | Confirm with the vendor. |
| Trial | 14-day trial, no credit card. | Confirm with the vendor. |
Choose UnifyDesk if…
- You want client requests, time, projects and billing in one product.
- You want hosting in Quebec.
- You prefer monthly billing and a trial without a credit card.
Current limits: UnifyDesk does not yet offer AI features, live chat, mobile apps, staff SAML/SSO, RMM integrations or annual billing.
Choose Freshdesk if…
- You need Freddy AI Agent or staff SSO in one of these plans; UnifyDesk does not yet offer AI or staff SAML/SSO.
- You prefer annual billing; UnifyDesk bills monthly only.
Sources and check date
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Plans, prices and terms can change. Confirm them before purchasing. Details not compared here should be checked with the vendor.
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